EBEN 2020

AMBASSADORS CLUB OF EBEN BOOKLET 2020 17 Our Vision: To continue to be the largest and most reliable company in the management of the water cycle, always oriented towards Man and the Environment. EYDAP is the largest company of its kind in Greece and serves approximately 4,400,000 customers (2,160,000 water meters) while the length of water pipelines is 14,000 km. The sewerage sector serves 3,500,000 residents with sewers spreading at almost 9,500 km. At EYDAP proper and responsible corporate governance is a key prerequisite to the creation of value for its shareholders and for society at large. EYDAP draws from the relevant local legal framework, rules and regulations, from international developments, as well as from its internal corporate values, in developing the principles of corporate governance that it implements. EYDAP aims to embed corporate governance principles in its wider corporate culture, making the first an inextricable part of the latter, as sound corporate governance is not limited to the typical observance of the law, but demands personal integrity and responsibility. As a Company burdened with the task to satisfy its customers’ vital needs, EYDAP has adopted a society – oriented approach which is realised through benefits, decisions and actions that manifest the Company’s civil responsibility. In this context, EYDAP, with the aim of improving the lives of individuals as well as the development and prosperity of society as a whole, supports initiatives and actions which are based on the social contribution and promotion of culture. Care for Customers Provision of low-priced special tariffs, to vulnerable social groups, such as charities, families, elderly people, hospitals, as well as setting of favorable settlements for the repayment of excessive bills is our primary concern. Customer service, information and satisfaction of their requests is a key concern of the Company, which constantly strives to improve the ways of providing its Services, taking into account the transition to a digital age and the need to reduce the environmental footprint. According to this culture, a more customer-centric approach is strengthened, inquiries are conducted and complaints / requests are considered, taking into account the needs of the customer Protection of the environment In recent years, the sensitivity of people, governments and enterprises towards environmental protection has increased dramatically. As a Company involved in the supply and management of water, EYDAP couldn’t stay idle. The principles that run across environment protection, sustainability and proper utilization of water resources and the retention of equilibrium in ecosystems are the main pillars of EYDAP’s environmental policy. The Company’s approach to environment protection is realized through concrete initiatives in the following fields: • Less energy consumption - Lower environmental burden • Sludge treatment and exploitation at Water and Wastewater Treatment Plants. • Protection for marine life • Protection and optimal use of water resources • Improvement and upgrade of the Company’s water supply network to minimize leakage. • Environmental sensitivity and awareness With a sense of responsibility towards millions of consumers and with continuous investments in technology and training of its human resources, EYDAP takes care every day that the water of the "tap" has an economical tariff and is one of the cleanest in Europe. EYDAP SA, Internal Audit Division, Corporate Responsible Practices ATHENS SUPPLY AND SEWERAGE COMPANY (EYDAP S.A.) INTERNAL AUDIT DEPARTMENT